Refund Policy

Return of Products and Cancellation of orders

1. We strive to deliver correct medicines/items in the right/undamaged condition every time the customer places an order. We strongly recommend that you check the condition of the delivered products at the time of delivery and get back to us if there are any discrepancy.
2. If your order is eligible for a return, you can raise a return request within 48 hours from the time of delivery. All returns are reviewed for eligibility and refund is subject to review and verification by APL team. No return of damaged products is possible once part or whole of the product has been used.
3. To raise the return request and return an item, you can call our help desk at 18605000101 (24*7 customer support), email us at customercare@apollopharmacy.org, or contact our customer support executives through online live chat.
4. Items are eligible for a return exclusively under the following circumstances.
   • Products are delayed beyond 48 hours of the estimated date of delivery communicated to the customer at the time of placement of the order.
   • Product(s) delivered do not match the order: This would include items that are different from what the customer ordered.
   • Product(s) were delivered in damaged/non-working condition.
   • Product(s) have missing parts or accessories or different from their description on the product page.
   • Product(s) are returned in original packaging i.e. with labels, barcode, price tags, original serial no. etc.
   • Batch number of the product(s) being returned matches with the one(s) mentioned in the invoice.
   • Product(s)/medicines(s)/bottle(s) are unused. Opened medicine strip(s)/bottle(s) are not eligible for returns.
   • The damages/defects are covered under the manufacturer’s warranty.
5. Note:Replacement of product(s)/order is not supported as of now. For such cases, you will need to return the items and refund will be issued post verification. No return is possible for damaged goods beyond 48 hours of delivery.